
From Support to Repeat: How Olipop’s CX Boosted Customer Loyalty
Coca-Cola made headlines by launching a prebiotic soda line to compete with upstarts like Olipop (CNBC). It’s a clear sign that the $1.85B Shopify-powered Olipop has shaken up the soda industry by creating a brand that fans can’t stop raving about. As Olipop’s CEO, Ben Goodwin, put it: “Imagine being a bedroom entrepreneur… and five years later two of the largest brands on Earth are entering the space” (Ad Age). While giants are splurging on flashy launches, Olipop’s real strength lies in an o













