Industry
Shopify’s WhatsApp Integration Is Changing How DTC Does CX
Meta’s latest Shopify integration just handed DTC brands a new lever for better post-purchase CX: native WhatsApp order tracking. Rolled out July 11 at Meta’s Conversations 2025 event, the update lets Shopify stores send real-time shipping updates and confirmations through WhatsApp—marking the first time U.S. brands can plug directly into the chat app’s native messaging layer at scale (Social Media Today). If you're still relying on email for order updates, this is your wake-up call. WhatsApp o
Aleena Hassan6 min read
